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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mina Hancock

March 19, 2026

5  out of  5
rating by Mina Hancock
"Leigh was wonderful!! she got me a much better rate and was so kind and helpful!!! excellent customer service!!🩷🩷🩷"
We responded:
"Thank you, Mina, for your feedback! We're glad to hear that Leigh was able to assist you with a better rate and provide excellent customer service. Your support means a lot to us."
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Chris Gilbert

March 19, 2026

5  out of  5
rating by Chris Gilbert
"Fantastic experience and team at State Farm in Chattanooga w Aaron Franklin and his team. I got homeowners, umbrella and car insurance. Very competitive and affordable pricing."
We responded:
"Thank you, Chris, for sharing your experience with us! We're glad to hear that you found our pricing competitive and affordable for your homeowners, umbrella, and car insurance needs. Your feedback means a lot to our team here in Chattanooga."
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Chris (FracturedDad911)

March 18, 2026

5  out of  5
rating by Chris (FracturedDad911)
"Thank you State Farm and specifically Robert on Aaron Franklins team. They have gone above and beyond to take care of all my insurance needs and keep things affordable in today’s market. Thank you so much! I’d recommend this team to anyone that needs insurance for affordable rates and GREAT customer service!"
We responded:
"Thank you, Chris, for your thoughtful review! We're glad to hear that Robert and our team have been able to meet your insurance needs while keeping things affordable. Your recommendation means a lot to us."
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Nataly Paz

March 7, 2026

5  out of  5
rating by Nataly Paz
"Thank you."
We responded:
"Thank you so much for the 5⭐️ review!"
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Tricia

February 28, 2026

5  out of  5
rating by Tricia
"Aaron Franklin has been my insurance agent for over 18 years. He and his team are the best! Friendly. Professional. Quick to assist me with any needs or answer questions I have regarding my vehicle or renter's insurance. They care. I trust Aaron and his team and highly recommended him to anyone looking for a State Farm agent in Chattanooga."
We responded:
"Thank you Tricia for those kind words and the review! It is our pleasure to serve you!"
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Mac Kane

January 15, 2026

5  out of  5
rating by Mac Kane
"Leigh Ann was awesome helping me with my insurance! Highly recommend this office!"
We responded:
"Thank you Mac! We appreciate your business and the opportunity to serve you!"
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jun ma

September 29, 2025

5  out of  5
rating by jun ma
"Aaron &co. was so helpful! As a first time insurance buyer, he made the process smooth and easy, he explained and broke down everything I needed to know regarding insurance and all the in between (something I had been struggling to find for a while with other companies)! Thank you guys again for all you do!"
We responded:
"Thank you for allowing us to serve you with your insurance needs!! "
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Stephanie Lauster

September 5, 2025

5  out of  5
rating by Stephanie Lauster
"Aaron Franklin's office made it so easy for me to transfer my insurance to Tennessee. His staff is very nice and professional. Robert helped me find the best coverage for my needs, at the least cost. The best part is I saved money and one less thing to deal with during my move."
We responded:
"Thank you, Stephanie. We’re grateful for the opportunity to work with you and look forward to many years of servicing you and your family!"
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Robert Lewis

August 29, 2025

5  out of  5
rating by Robert Lewis
"A good agent is the key to dealing with any insurance company and Aaron Franklin and his office personnel are the absolute best."
We responded:
"Thank you Robert! It has always been an honor to serve you and your family!"
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Walter Jones

July 29, 2025

5  out of  5
rating by Walter Jones
"Very friendly and timely. They got back with me when they said they would. I talked with Jennifer and she was vey helpful in answering my questions and even followed up to make sure I didn’t think of anything else I needed. Aaron helped me save on both my car and house insurance while making sure I had enough coverage on both. He explained everything to me in detail and answered all of my questions as well. Great response time! Called on Tuesday, had insurance on Wednesday. They also worked out a payment plan for me that I was comfortable with by not having to pay just once a year. I would very highly recommend for any insurance needs!!"
We responded:
"Walter, Thank you for your kind words. It is a pleasure to serve you and your family!"
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Pete Worland

July 21, 2025

5  out of  5
rating by Pete Worland
"outstanding office I highly recommend"
We responded:
"Thanks Pete! We appreciate your business!!"
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Webb Brothers

July 14, 2025

5  out of  5
rating by Webb Brothers
"Exceptional company to work with highly recommend!"
We responded:
"Hey Blake, thank you for the review it's a pleasure to serve you and your family!"
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kevin toney

July 11, 2025

5  out of  5
rating by kevin toney
"Great customer service and a very professional atmosphere!! My State Farm Agent Autumn is the best and I am pleased with all that they do as a whole!! 😃😃"
We responded:
"Thanks for the review Kevin, we are here to serve you!"
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Meka Tucker

February 20, 2024

5  out of  5
rating by Meka Tucker
"I couldn't let the day go by without me bragging on your Account Representative Kris Kahrs. He was so professional and caring . You can tell that he loves his job but also cares about his customers too."
We responded:
"Thank you Meka for your review and feedback about Kris!!!"
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Corliss Cooper

October 13, 2023

5  out of  5
rating by Corliss Cooper
"The customer service is exceptional. My Mom is with this agent, and the staff worked diligently to get her coverage confirmed and sent to her place of residency. Thank you and great job!"
We responded:
"Thank you Corliss!! It’s a honor to serve and help our clients!"
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Roger Thomas

October 11, 2023

5  out of  5
rating by Roger Thomas
"Got a quote and saved several hundred dollars per year on home and car insurance."
We responded:
"Thanks Roger!!"
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Cory Pilcher

October 8, 2023

5  out of  5
rating by Cory Pilcher
"I've been with them for a few years now and will continue with this office even tho I have some closer. The people are great here"
We responded:
"Thanks Cory!!"
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Billy Snyder

June 4, 2023

5  out of  5
rating by Billy Snyder
"Very friendly and helpful staff. Got a good rate on my policy"
We responded:
"Thanks Billy! We appreciate your business!"
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Danieliza Diaz

July 13, 2022

5  out of  5
rating by Danieliza Diaz
"Very professional staff always helpful. Were amazing during tornado in 2020."
We responded:
"Thank you that’s why we are here!"
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prince mckinney

March 26, 2022

1  out of  5
rating by prince mckinney
"If I could give less than 0 I would. Poor and untimely communication from the staff and office. Further, they don't stand by their commitments and their policy. The worst mistake I ever made was getting state farm insurance and dealing with this branch. I would highly advise anyone against going to them and or seeking l dealing with them. The good neighbor thing is only a marketing gimmick as they would rather make commercials with celebrities than to do right by the hard working families."
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Aubrey Satterfield

November 4, 2021

5  out of  5
rating by Aubrey Satterfield
"Wonderful Place!!! I guarantee this is the best place for you to be!"
We responded:
"Thank you!"
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marty smith

November 2, 2020

5  out of  5
rating by marty smith
"Friendly agent and staff, providing knowledgeable attention to my insurance needs."
We responded:
"Thank you Marty!"
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Amy Adams

February 3, 2020

5  out of  5
rating by Amy Adams
"The entire crew is always very helpful and they stay on top of things for me. Aaron you have some great girls helping you out! 👍👍"
We responded:
"Thanks Amy!!"
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French Moore

November 28, 2019

5  out of  5
rating by French Moore
"One of the best agent in the insurance industry."
We responded:
"Thanks French!!"
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Jeremy Moore

November 3, 2019

3  out of  5
rating by Jeremy Moore
"It's an insurance company. We've all dealt with them. This one is very similar to the rest of them. Decent people. But they just want their money every month."
We responded:
"Hey Jeremy I’m sorry you feel that way. We try to do everything we can to send reminders to our clients to make sure their policies stay in force and active in the event they would need to file a claim. Just wanted you to know that is thought and intent of our follow up process. "