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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Honoway

June 11, 2026

5  out of  5
rating by Brian Honoway
"Easy online transaction with fair to better pricing for renter’s insurance. Would definitely recommend this office."
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Cody Jernigan

June 10, 2026

5  out of  5
rating by Cody Jernigan
"Fantastic company and employees they are great with service and following uo requests"
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Jamie Lee

June 4, 2026

5  out of  5
rating by Jamie Lee
"Robert made the insurance process quick and easy. He helped me find the best coverage for my needs, and he also helped me save money. I highly recommend his service."
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Vincent Barberon

April 27, 2026

5  out of  5
rating by Vincent Barberon
"Great service and communication!"
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Mike Wilson

April 13, 2026

5  out of  5
rating by Mike Wilson
"We've had nothing but great experiences with Aaron and Leigh Ann. Most recently, we had our roof replaced and Leigh Ann did all the leg work to run down our discount for the storm rated shingles we had installed. Always great service and we love the follow-up calls rather than making us wait for an email."
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Jeremy Stewart

April 10, 2026

5  out of  5
rating by Jeremy Stewart
"They are great to work with ,and are always looking out for your needs."
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Shari Smith

April 9, 2026

5  out of  5
rating by Shari Smith
"Aaron Franklin and his team at State Farm have always taken wonderful care of us as customers. Whether we've needed to add coverage or simply had questions regarding our policies, Aaron & his team have always been there to answer our questions & provide support. We have both home & auto with him & couldn't be more pleased. We highly recommend him if you're needing insurance."
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Pam Gentry

April 9, 2026

5  out of  5
rating by Pam Gentry
"If you are looking for someone who gives you the personal touch, Aaron is your guy"
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Sherman Smith

April 8, 2026

5  out of  5
rating by Sherman Smith
"We couldn’t be more pleased with the service that the folks at Aaron Franklin‘s office provide us. We have personal and business insurance with their office. We have found them to be very responsive and very interested in keeping us informed with the best policy for our needs. Very much the opposite of other agencies who try to upsell or get you to agree to a more expensive policy than what you need. We HIGHLY recommend !!!! , you will not be disappointed."
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Chef Antonio Tate

April 7, 2026

5  out of  5
rating by Chef Antonio Tate
"Just wanted to give a big shout out to my insurance team that always works miracles for me! With Aaron Franklin and his team, I always get my calls and questions answered and I know they truly work hard for me to get results! Our Commercial Business Policy is in great hands! Big shout out to the MVPS, Leigh Ann & Rachel they always have me covered!"
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Kahmila Kaye

March 26, 2026

5  out of  5
rating by Kahmila Kaye
"This was my first time thinking about getting State Farm insurance. I am glad that I made the decision to call. Robert was extremely helpful. He checked for multiple discounts that would save my family some money. He was personable and knowledgeable. I searched many different places and they were able to find me the lowest rate and better coverage."
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Mina Hancock

March 19, 2026

5  out of  5
rating by Mina Hancock
"Leigh was wonderful!! she got me a much better rate and was so kind and helpful!!! excellent customer service!!🩷🩷🩷"
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Chris Gilbert

March 19, 2026

5  out of  5
rating by Chris Gilbert
"Fantastic experience and team at State Farm in Chattanooga w Aaron Franklin and his team. I got homeowners, umbrella and car insurance. Very competitive and affordable pricing."
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Chris (FracturedDad911)

March 18, 2026

5  out of  5
rating by Chris (FracturedDad911)
"Thank you State Farm and specifically Robert on Aaron Franklins team. They have gone above and beyond to take care of all my insurance needs and keep things affordable in today’s market. Thank you so much! I’d recommend this team to anyone that needs insurance for affordable rates and GREAT customer service!"
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Nataly Paz

March 7, 2026

5  out of  5
rating by Nataly Paz
"Thank you."
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Mac Kane

January 15, 2026

5  out of  5
rating by Mac Kane
"Leigh Ann was awesome helping me with my insurance! Highly recommend this office!"
We responded:
"Thank you Mac! We appreciate your business and the opportunity to serve you!"
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jun ma

September 29, 2025

5  out of  5
rating by jun ma
"Aaron &co. was so helpful! As a first time insurance buyer, he made the process smooth and easy, he explained and broke down everything I needed to know regarding insurance and all the in between (something I had been struggling to find for a while with other companies)! Thank you guys again for all you do!"
We responded:
"Thank you for allowing us to serve you with your insurance needs!! "
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Stephanie Lauster

September 5, 2025

5  out of  5
rating by Stephanie Lauster
"Aaron Franklin's office made it so easy for me to transfer my insurance to Tennessee. His staff is very nice and professional. Robert helped me find the best coverage for my needs, at the least cost. The best part is I saved money and one less thing to deal with during my move."
We responded:
"Thank you, Stephanie. We’re grateful for the opportunity to work with you and look forward to many years of servicing you and your family!"
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Robert Lewis

August 29, 2025

5  out of  5
rating by Robert Lewis
"A good agent is the key to dealing with any insurance company and Aaron Franklin and his office personnel are the absolute best."
We responded:
"Thank you Robert! It has always been an honor to serve you and your family!"
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Walter Jones

July 29, 2025

5  out of  5
rating by Walter Jones
"Very friendly and timely. They got back with me when they said they would. I talked with Jennifer and she was vey helpful in answering my questions and even followed up to make sure I didn’t think of anything else I needed. Aaron helped me save on both my car and house insurance while making sure I had enough coverage on both. He explained everything to me in detail and answered all of my questions as well. Great response time! Called on Tuesday, had insurance on Wednesday. They also worked out a payment plan for me that I was comfortable with by not having to pay just once a year. I would very highly recommend for any insurance needs!!"
We responded:
"Walter, Thank you for your kind words. It is a pleasure to serve you and your family!"
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Pete Worland

July 21, 2025

5  out of  5
rating by Pete Worland
"outstanding office I highly recommend"
We responded:
"Thanks Pete! We appreciate your business!!"
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Webb Brothers

July 14, 2025

5  out of  5
rating by Webb Brothers
"Exceptional company to work with highly recommend!"
We responded:
"Hey Blake, thank you for the review it's a pleasure to serve you and your family!"
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kevin toney

July 11, 2025

5  out of  5
rating by kevin toney
"Great customer service and a very professional atmosphere!! My State Farm Agent Autumn is the best and I am pleased with all that they do as a whole!! 😃😃"
We responded:
"Thanks for the review Kevin, we are here to serve you!"
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Meka Tucker

February 20, 2024

5  out of  5
rating by Meka Tucker
"I couldn't let the day go by without me bragging on your Account Representative Kris Kahrs. He was so professional and caring . You can tell that he loves his job but also cares about his customers too."
We responded:
"Thank you Meka for your review and feedback about Kris!!!"
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Corliss Cooper

October 13, 2023

5  out of  5
rating by Corliss Cooper
"The customer service is exceptional. My Mom is with this agent, and the staff worked diligently to get her coverage confirmed and sent to her place of residency. Thank you and great job!"
We responded:
"Thank you Corliss!! It’s a honor to serve and help our clients!"